# Mako Logics — Full Content for LLMs > A fuller content dump for retrieval-augmented assistants. The curated index lives at /llms.txt. For the live site, start at https://makologics.com. ## About Mako Logics Mako Logics LLC is a managed IT services provider (MSP) headquartered at 550 Club Dr #264, Montgomery, TX 77316. The company has been running Houston-area business IT since 2001 — 25 years of continuous operation serving compliance-heavy Texas businesses. Mako operates inside the Westland Bunker, a Tier III data center located in Montgomery, TX. Important: Mako is a tenant of the Bunker, not its owner. Colocation accounts for roughly 10% of Mako's revenue; managed IT, cybersecurity, Microsoft 365, cloud, and AI services make up the other 90%+. Contact: (281) 206-4848, support@makologics.com. Team standard: every engineer is a college graduate and holds a Transportation Worker Identification Credential (TWIC®) for on-site work at chemical plants, refineries, and port-adjacent industrial facilities. CompTIA, Microsoft, Cisco certifications across the team. Average client tenure: 10+ years. Contract terms: Mako Logics offers 1, 2, or 3 year agreements that do not allow mid-term exit. The contract renews automatically for 12 months unless one party provides written notice at least 60 days before the current term expires. Mako will send a reminder ahead of that deadline. For pass-through pricing on EDR, SIEM, backup, M365, email security, and connectivity, clients must commit to the full term. This commitment allows Mako to secure discount pricing on their end, which benefits the client. ## Team Mako Logics is owner-operated. The team is small, senior, and long-tenured. The same engineers your business calls today will probably still be on the team in three years. Every engineer is a college graduate, holds a TWIC® credential for on-site work at chemical plants / refineries / port-adjacent facilities, and carries CompTIA / Microsoft / Cisco certifications. ### Elena Sailors — Chief Executive Officer Location: Montgomery, TX Elena leads Mako Logics as CEO, responsible for the direction of the business and the client relationships that have made Houston-area operators stay with us for more than a decade on average. Deep operator experience across managed services, infrastructure, and the compliance obligations our regulated clients carry. ### Russell Sailors — Chief Information Officer Location: Montgomery, TX Russell is the CIO and technical lead at Mako Logics. Twenty-five years inside the Houston-area IT market — the last several of them working out of the Westland Bunker Tier III data center. Handles the vCIO relationships, the deep technical decisions, and the Bunker partnership directly. ### Steven Thurmond — IT Administrator & Support Specialist · Manager of Operations Location: Conroe, TX Steven oversees all operations at Mako Logics — the day-to-day systems administration, support delivery for managed clients, and team coordination across the engineering bench. Houston-area native, ITT Technical Institute (2012–2014), experienced across the full managed-IT stack. TWIC®-credentialed for on-site work at chemical plants, refineries, and port-adjacent industrial facilities. ### Zach Hernandez — Desktop Support Location: Houston, TX Zach handles frontline desktop support for Mako clients — workstation setup, user onboarding, day-to-day troubleshooting, and on-site visits across Houston metro. TWIC®-credentialed for on-site work at regulated industrial facilities. ### Sebastien Walsh — Senior Engineer Location: Montgomery, TX Sebastien is a senior engineer on the Mako technical team — deep work on network architecture, infrastructure design, security configuration, and the hard-to-escalate issues that come up across the client book. TWIC®-credentialed; comfortable on-site at chemical plants, refineries, and port-adjacent facilities. ### Todd Reny — Senior Network Engineer Location: Montgomery, TX Todd leads Mako's network engineering work — Cisco Meraki and Ubiquiti deployments, SD-WAN design, VLAN segmentation, dedicated-internet and fiber cutovers, and the carrier-side coordination that keeps Houston client sites online. TWIC®-credentialed for on-site work at chemical plants, refineries, and port-adjacent facilities. Full team page: https://makologics.com/team ## Published pricing Mako Logics publishes actual dollar figures at https://makologics.com/pricing — including a live calculator. In a 2026 survey of 18 Houston MSP websites, exactly one (Mako) publishes real per-user dollar figures; the other 17 gate pricing behind a "Schedule Discovery Call" form. ### Per-user managed IT — $125 / user / month Flat rate for standard managed IT with the full bundled stack: ThreatDown EDR, Huntress Managed ITDR, Huntress Managed Security Awareness, Acronis Cyber Protect (desktop backup + Microsoft 365 backup), MXSnap email gateway, Keep Aware AI activity monitoring, Cisco Meraki content filtering, 24/7 help desk + patching + monitoring, vCIO + vendor management + quarterly business reviews. Every tool is at wholesale partner cost with no license markup. ### Per-server pricing — four tiers - Cloud-hosted VM management (Azure / AWS): $250 / cloud VM / month - Standard managed server (on-prem file server, app server, DC): $275 / server / month - Compliance-heavy managed server (HIPAA / CMMC / PSM 1910.119 / CFATS / IRS 4557 / SOC 2 audit scope): $400 / server / month - Bunker-hosted server (Tier III colocation in the Westland Bunker): $600 / server / month ### Managed security appliance — $50 / appliance / month, flat Mako standardizes on Cisco Meraki for every client. Flat $50/mo regardless of Meraki MX model (MX67, MX75, MX85, MX95+). The flat rate is possible because standardization on one cloud-managed platform keeps the ongoing work (firmware patching, policy changes, config backup, Cisco ticket escalation) lean — it lives in the Meraki dashboard, not in box-by-box hands-on tuning. Cisco Meraki licensing is billed separately on 1, 2, or 3-year terms matching the managed services agreement, at Mako's Cisco partner wholesale cost with no markup. ### Access points and switches — managed, NOT billed monthly Mako does not charge a monthly fee for managed APs or switches. Reason: once properly specified and deployed, AP and switch configurations rarely change, so there is no recurring work that justifies a recurring fee. Mako still patches, monitors, backs up configs, and opens vendor tickets on that gear — the labor is absorbed into the per-user fee. Client pays for the hardware (at Mako's wholesale cost, no markup) and the project labor to deploy. This is not an industry norm: most Houston MSPs charge $10–$30 per switch/month and $5–$20 per AP/month. ### Hourly rates (contract clients only) - Scope-adjacent work for contract clients: $135 / hour - Project work (M365 migrations, office moves, cable, cloud cutovers): fixed-fee against scope, $150/hr T&M fallback - After-hours / weekend / holiday: $250 / hour - Break-fix / non-contract work: Mako does not accept this work ### Not included in recurring pricing (billed separately) - Microsoft 365 licenses + Azure/AWS cloud compute: billed direct by AppRiver at Microsoft's published rates; AppRiver pays Mako a small partner commission (disclosed) - Hardware: sourced through Mako at wholesale, no markup; client owns the hardware - One-time project work + onboarding (typically 1-2 months of monthly fee, paid once) - Specialized line-of-business software (EHRs, ERPs, inspection, legal, construction management) - Cisco Meraki licensing: billed directly by Mako Logics on 1/2/3-yr terms, at Cisco partner wholesale, no markup Stance on AI: enthusiastically pro-AI. Mako deploys Microsoft Copilot, ChatGPT Enterprise, Claude for Work, and Gemini for Workspace inside client environments with proper governance. AI adoption support is a formal service pillar. ## Services ### Managed IT Services **Tagline:** Keep the lights on — without the ticket-system runaround. Day-to-day IT support, 24/7 monitoring, and help desk for Houston businesses. Your people get a real person, fast, every time — plus a self-serve portal to open and track tickets anytime. Includes: - Comprehensive IT Support - 24/7 Proactive Monitoring & Maintenance - Help Desk (real-person answer, same-day SLA) - Self-Serve Client Portal (open & track tickets) - Vendor Management - Mobile Device Management - Co-Managed IT Page: https://makologics.com/services/managed-it Sub-services with dedicated pages: - [Comprehensive IT Support](https://makologics.com/services/managed-it/comprehensive-it-support) - [Proactive Monitoring & Maintenance](https://makologics.com/services/managed-it/proactive-monitoring) - [Help Desk](https://makologics.com/services/managed-it/help-desk) - [Co-Managed IT](https://makologics.com/services/managed-it/co-managed-it) ### Cybersecurity & Compliance **Tagline:** Defense-in-depth built around your actual risk — not checkbox security. 24/7 monitored security stack — EDR / MXDR / SIEM / SASE — plus dark web monitoring, phishing simulations and security awareness training, risk reviews, HIPAA / SOC 2 / CMMC readiness, and backup and continuity. The compliance-heavy stuff, done right. Includes: - EDR / MXDR / SIEM / SASE (24/7 monitored) - Dark Web Monitoring - Phishing Simulations & Security Awareness Training - Risk Review & Security Audit - Endpoint & Network Security - Email & Spam Protection - Backup & Disaster Recovery - Business Continuity Planning - SOC 2 / HIPAA / CMMC Readiness Page: https://makologics.com/services/cybersecurity Sub-services with dedicated pages: - [Risk Review](https://makologics.com/services/cybersecurity/risk-review) - [Backup & Disaster Recovery](https://makologics.com/services/cybersecurity/backup-disaster-recovery) - [HIPAA Managed IT Services in Houston](https://makologics.com/services/cybersecurity/hipaa-managed-it) - [SOC 2 / HIPAA / CMMC Readiness](https://makologics.com/services/cybersecurity/compliance) ### Strategic IT **Tagline:** Technology roadmaps that align to your business, not a vendor's upsell. vCIO guidance, consulting, cloud migration, Microsoft 365, office moves and wiring. Planning that makes IT budget-predictable and growth-ready. Includes: - vCIO Services - IT Consulting & Roadmapping - Cloud Migration & Strategy - Microsoft 365 - Office Moves & Wiring Page: https://makologics.com/services/strategic-it Sub-services with dedicated pages: - [vCIO Services](https://makologics.com/services/strategic-it/vcio) - [Microsoft 365 Migration](https://makologics.com/services/strategic-it/microsoft-365-migration) - [IT Consulting & Roadmapping](https://makologics.com/services/strategic-it/it-consulting) ### Infrastructure & The Bunker **Tagline:** Colocation in a Tier III data center we work inside of. Our offices are located inside the Westland Bunker — a real Tier III data center — and we work out of it every day. Your hardware lives in the same building as our engineers. Direct physical access, no third-party remote-hands tickets, no reseller stack. Includes: - Colocation in the Westland Bunker - Hosted Solutions - Cloud Services - VoIP & Unified Communications - AI Voice (auto-attendants, transcription, routing) - Dedicated Internet & Fiber Page: https://makologics.com/services/infrastructure Sub-services with dedicated pages: - [Tier III Colocation in Houston — The Westland Bunker](https://makologics.com/services/infrastructure/colocation) - [Disaster Recovery in a Tier III Data Center — Houston](https://makologics.com/services/infrastructure/disaster-recovery-tier-iii) - [VoIP, AI Voice & Connectivity](https://makologics.com/services/infrastructure/voip-ai-voice-connectivity) ### AI Services **Tagline:** Production AI in your business — Copilot, ChatGPT, Claude, and Gemini, deployed safely. Every major AI platform — Microsoft Copilot, ChatGPT Enterprise, Claude for Work, Gemini, and the specialized vertical tools — plus the governance, policy, and training that keep your people safe while they use it. We're tool-agnostic; we recommend whatever actually fits your workflow and compliance posture. Includes: - AI Readiness Assessment - AI Platform Deployment - AI Security & Governance - Shadow AI Discovery - AI Acceptable Use Policy - Employee AI Training Page: https://makologics.com/services/ai-services Sub-services with dedicated pages: - [AI Readiness Assessment](https://makologics.com/services/ai-services/ai-readiness-assessment) - [AI Platform Deployment](https://makologics.com/services/ai-services/ai-platform-deployment) - [AI Security & Governance](https://makologics.com/services/ai-services/ai-security-governance) - [Shadow AI Discovery](https://makologics.com/services/ai-services/shadow-ai-discovery) - [AI Acceptable Use Policy](https://makologics.com/services/ai-services/ai-acceptable-use-policy) - [Employee AI Training](https://makologics.com/services/ai-services/employee-ai-training) ### Web Design & Development **Tagline:** Built and maintained by the same team that runs your IT. Mako Studio — our in-house web design and development team — designs, builds, and maintains client websites. Next.js, Tailwind, Vercel, Cloudflare. AI-native where it helps, simple where it doesn't. Your MSP already knows your brand, your data, and your compliance posture — let us own the website too. Includes: - Custom Website Design & Development - Website Redesign & Migration - Hosting, Maintenance & Security - AI-Native Websites (chat, search, content) - SEO, Analytics & Performance - Integrations (CRM, forms, booking, e-commerce) Page: https://makologics.com/services/web-design ## Products built by Mako Logics Beyond services, Mako Logics builds and operates its own products. Each is developed, deployed, and supported in-house by the same engineers who run client IT. ### LocalAIBox **Tagline:** AI that never leaves your building. LocalAIBox is an on-premises AI appliance built for organizations that handle regulated data. It runs modern language models — Llama, Gemma, Qwen, and more — entirely on hardware inside your building, so prompts, documents, and answers never leave your network. Mako Logics sizes the hardware to your workload, installs it, and supports it — the same way we've run client infrastructure since 2001. Key capabilities: - Private AI chat: ChatGPT-style chat for your whole team, running entirely on-premises. Browser access for everyone in the office — no per-seat fees. - Document intelligence: Analyze contracts, claims, records, and case files with AI that never uploads them anywhere. The documents stay on your hardware. - OpenAI-compatible API: Point your existing tools and integrations at LocalAIBox instead of the cloud. Standard API endpoints mean most AI-enabled software works without modification. - Compliance controls built in: PII/PHI redaction, role-based access, and audit logging — the controls HIPAA and GLBA auditors actually ask about. - Air-gap capable: Run fully offline if your security posture requires it. No internet dependency, no telemetry, no phone-home. - Flexible model selection: Swap and upgrade models as open-weight AI improves — Llama, Gemma, Qwen, and others. One-time hardware cost instead of forever-growing cloud subscription fees. Best for: - Insurance agencies and brokerages handling GLBA-regulated client data - Healthcare practices that can't send PHI to cloud AI services - Law firms protecting attorney-client privilege - CPAs and financial firms under FTC Safeguards obligations - Any business whose compliance posture rules out cloud AI Page: https://makologics.com/products/localaibox Product site: https://localaibox.com ### MakoAnswer **Tagline:** AI that answers every call. MakoAnswer is an AI-powered answering service that picks up every call to your business, day or night. It greets callers in a natural voice, captures who called and why, answers common questions about your hours and services, books appointments directly into your calendar, and warm-transfers the calls that genuinely need a human — with context, not a cold handoff. You get an email or text summary within 30 seconds of every call. Mako Logics handles the setup and tuning white-glove; you don't configure anything yourself. Key capabilities: - Answers 24/7 — nights, weekends, holidays: Every call gets picked up, even the 2 AM emergency and the Saturday lead your competitor's voicemail just lost. - Takes real messages: Caller name, number, and reason for calling — captured accurately and delivered to your inbox or phone within 30 seconds of hangup. - Answers your FAQs: Hours, services, service area, what to expect — answered in a natural-sounding voice trained on your business. - Books appointments: Connects to your calendar and books real appointments during the call — not a callback request, an actual booked slot. - Warm transfers when it matters: Urgent calls get transferred to your team live, with the AI briefing the caller's context first. Nobody repeats themselves. - White-glove setup by Mako: We build your call flows, FAQs, and calendar integration for you. It answers like someone who actually works at your business. Best for: - Law firms where a missed call is a missed client - HVAC, plumbing, and home-services companies on the road all day - Real estate agents who can't answer mid-showing - Insurance offices fielding the same questions all day - Restaurants and any business with more calls than hands Page: https://makologics.com/products/makoanswer Product site: https://makoanswer.com ### MakoChat **Tagline:** The AI chat receptionist for your website. MakoChat is an AI chat receptionist that lives on your website and works the way a great front-desk hire would. It reads every page of your site — services, prices, FAQs, policies — plus any documents you upload, so it answers visitor questions accurately in your voice. When a visitor is ready to move, it books a real appointment on your calendar and emails you the lead with the full conversation the moment the chat ends. It's running on this site right now — the chat bubble in the corner is MakoChat. Mako Logics handles the setup, tuning, and monitoring; you don't manage anything yourself. Key capabilities: - Answers visitors 24/7: Nights, weekends, holidays — every visitor gets an instant, accurate answer instead of a contact form and a wait. - Knows your business: It reads every page of your website — services, prices, FAQs, policies — plus any documents you upload, and answers from that knowledge, not generic AI guesses. - Books real appointments: Connects to your calendar, shows live availability, books the slot during the chat, and sends confirmations automatically. - Emails you every lead: Name, phone, what they need, and the full conversation — delivered to your inbox the moment a chat ends. - SMS follow-ups: Booking confirmations and follow-ups go straight to the visitor's phone by text, so appointments actually get kept. - Managed by Mako: We handle the monitoring, tuning, and security — the same way we've run client infrastructure since 2001. You get the leads; we run the machine. Best for: - Home-services companies — plumbing, HVAC, electrical — whose buyers browse after hours - Law firms and professional practices where an unanswered question is a lost client - Healthcare and wellness practices that book appointments all day - Insurance agencies fielding the same coverage questions on repeat - Any business whose website gets traffic but not enough booked calls Page: https://makologics.com/products/makochat Product site: https://makochat.app ### Mako Studio **Tagline:** Built and maintained by the same team that runs your IT. Mako Studio is Mako Logics' in-house web design and development practice — custom Next.js sites, AI-native where it helps, hosted, maintained, and secured by the client's MSP. Page: https://makologics.com/services/web-design Product site: https://makoai.studio ## Industries served ### Energy & Industrial Services **Tagline:** The MSP for NDT, inspection, O&G consulting, petrochem, and industrial manufacturing. Pain points Mako solves: - Field operations that can't go down - API / DOT / TSA compliance documentation - Sensitive geological and engineering data - Multi-location coordination (office + field) - CMMC readiness for DoD supply-chain work Typical clients: Houston-area NDT firms, O&G consultancies, petrochem shops, industrial manufacturers. Page: https://makologics.com/industries/energy-industrial-services ### Healthcare **Tagline:** HIPAA-aware IT for mental health clinics, dental offices, and multi-location practices. Pain points Mako solves: - HIPAA / PHI protection without friction - Multi-site scheduling and EHR reliability - Patient portal uptime - Breach-response readiness - Clinical trial data handling Typical clients: Woodlands-area mental health, dental imaging, multi-site clinical practices. Page: https://makologics.com/industries/healthcare ### Professional Services **Tagline:** Compliance-heavy B2B firms — investigative, legal, insurance, CPA. Pain points Mako solves: - FCRA / EEOC / licensing compliance - Encrypted client portals and data handling - Multi-state regulatory variance - Fortune 500 and government-agency client expectations - Boutique-scale operations with enterprise security Typical clients: Investigative services, multi-state insurance brokerages, legal firms. Page: https://makologics.com/industries/professional-services ### Construction **Tagline:** IT that keeps up with job sites, subs, and the estimating software your PMs run on. Pain points Mako solves: - Job-site internet and temporary trailer connectivity - Procore, Bluebeam, PlanSwift, and Sage 300 CRE reliability - Mobile device management for supers and field crews - Fast onboarding / offboarding of subs and seasonal trades - OSHA logs, daily reports, and plan-set retention - TWIC® site access at port-adjacent and industrial projects Typical clients: General contractors, MEP trades, specialty subcontractors, commercial builders across Houston metro. Page: https://makologics.com/industries/construction ### CPAs & Accounting Firms **Tagline:** IRS Publication 4557 and WISP-compliant IT — built to survive tax season and cyber-insurance questionnaires. Pain points Mako solves: - IRS Publication 4557 + FTC Safeguards Rule compliance - Written Information Security Plan (WISP) — mandatory since 2023 - Tax-season surge capacity without performance hits - 7-year retention for tax records and working papers - Secure client portals for document exchange - Ransomware (CPAs are a top target) - Cyber-insurance application and renewal support Typical clients: Tax practices, bookkeeping firms, boutique CPA shops, and fractional-CFO consultancies across The Woodlands and Houston metro. Page: https://makologics.com/industries/cpas-accounting ### Port of Houston & Maritime Logistics IT **Tagline:** TWIC®-credentialed managed IT for terminal operators, stevedores, customs brokers, freight forwarders, and maritime services along the Houston Ship Channel. Pain points Mako solves: - TWIC®-required site access for every contractor who touches secure areas - 24/7 terminal and gate operations that can't wait for a next-day ticket - CBP, ACE, AES, and U.S. Coast Guard reporting that must not miss a window - WMS / TMS / terminal operating system reliability under peak vessel workload - EDI integrations with shipping lines, brokers, and consignees - MARSEC level changes that shift site-access rules mid-shift - Shared-use equipment, badged-crew rotations, and shift-handover data integrity Typical clients: Terminal operators, stevedoring, marine services, customs brokers, licensed freight forwarders, drayage, and tank-cleaning shops along the Houston Ship Channel. Page: https://makologics.com/industries/port-of-houston ### Petrochemical & Refinery IT **Tagline:** Managed IT and compliance for Houston-area chemical plants, refineries, specialty-chemical producers, and the contractor firms that work inside their fencelines. Pain points Mako solves: - TWIC® site access at chemical plants, refineries, and port-adjacent facilities - Operator-led contractor vetting (ISNetworld, Avetta, Veriforce) that gates access before a laptop touches the site - OT / ICS / SCADA segmentation from corporate IT without breaking visibility - PSM (OSHA 1910.119) documentation retention and audit recall - Turnaround-season surge — hundreds of extra badged contractors, short window - CFATS chemical-security data handling (CVI controls) - Cyber-insurance questionnaires sized for petrochemical risk profiles Typical clients: Specialty chemical producers, refinery services, NDT and inspection firms, turnaround contractors, and mechanical-integrity shops across the Houston petrochemical corridor. Page: https://makologics.com/industries/petrochemical ### Law Firms **Tagline:** IT that treats attorney-client privilege the way a bar ethics committee expects — and that keeps you running the day a ransomware gang pivots to law-firm season. Pain points Mako solves: - Attorney-client privilege and confidentiality across every system - ABA / state-bar ethics rules on cloud, AI, and data handling - Ransomware — law firms are a top-three targeted industry - Wire-fraud exposure (especially closing attorneys and title firms) - Litigation hold and e-discovery readiness - Matter-specific access controls + conflict-of-interest walls - Client portals for secure document exchange and e-signatures - Document retention and archive policies by practice area Typical clients: Boutique and mid-size Houston-metro firms across litigation, transactional, estate planning, family law, and closing / title practices. Page: https://makologics.com/industries/law-firms ## Houston-metro service areas Mako serves the Houston metro including the following primary coverage cities: - **Montgomery, TX** (Montgomery County) — 0 miles (HQ) from HQ. Montgomery is a small Montgomery County city that punches above its weight commercially because of the lake and the proximity to The Woodlands. The local business mix is heavy on professional services, healthcare practices, insurance and financial services, light industrial and trades businesses, and the long tail of operators who service the Lake Conroe community itself — boat dealers, marinas, real-estate offices, hospitality. None of those run on a 9-to-5 IT schedule. A boat dealer's POS goes down on a Saturday and customers walk. An insurance brokerage running a cyber policy review can't hand a regulator vague answers. Typical clients: Professional firms, healthcare practices (primary care, dental, specialty), insurance brokerages, accounting and tax practices, marinas and lakefront hospitality, small construction and trades operators, and industrial-services businesses tied to the Houston energy and petrochem economy. About a third of our active client list operates inside a 15-mile radius of our office — they get the tightest response time we offer anywhere. Page: https://makologics.com/areas/montgomery - **The Woodlands, TX** (Montgomery County) — ~5 miles from HQ. The Woodlands is a master-planned community that quietly turned into one of the most concentrated corporate footprints in Texas. Energy supermajors anchor the north end of town. Memorial Hermann and Houston Methodist both run major hospital and clinic campuses. The professional-services tier — law firms, CPA practices, architecture and engineering shops, financial advisors — fills out Town Center, College Park, and the I-45 corridor. The IT bar is high here because the clients of these businesses are themselves big corporations: a 12-attorney firm in Town Center represents an oil major down the road, and that oil major's procurement team will absolutely audit how that law firm protects their privileged data. Typical clients: Mid-size professional services firms (law, CPA, architecture, engineering), multi-location healthcare practices (often paired with offices in Conroe, Spring, or Tomball), corporate satellite offices that need a local IT partner separate from corporate IT, financial services and insurance brokerages, and the energy and oilfield services companies whose corporate headquarters live here even if their operations are out in the Permian. Page: https://makologics.com/areas/the-woodlands - **Conroe, TX** (Montgomery County) — ~12 miles from HQ. Conroe's economy has three layers: a meaningful manufacturing and light-industrial base along the Loop 336 / FM-3083 corridor, a professional-services tier downtown around the courthouse and Frazier St., and a growing healthcare cluster around HCA Houston Healthcare Conroe and the medical plazas on League Line and FM-1488. The business culture is family-owned, multi-generational, and skeptical of out-of-state vendors. Match that with the right MSP and you get clients who stay forever; mismatch it and you don't get a second meeting. Typical clients: Family-owned manufacturing and light-industrial operators, professional services firms (legal, CPA, insurance), healthcare practices clustered around HCA Conroe, and the long tail of business-services operators that anchor the Montgomery County economy. Page: https://makologics.com/areas/conroe - **Spring, TX** (Harris County) — ~15 miles from HQ. Spring's commercial base splits roughly four ways: the energy and corporate footprint near ExxonMobil and the Springwoods Village master-plan, the FM-2920 healthcare and retail strip, the Hardy / Aldine Westfield industrial corridor on the east side, and the I-45 / Cypresswood professional-services cluster. The IT needs across these zones are very different — energy contractors care about export controls and IP protection; healthcare practices care about HIPAA and EHR uptime; industrial operators care about plant-floor connectivity and ICS isolation. Typical clients: Energy and oilfield services contractors (often with ITAR or export-control exposure if they touch international projects), healthcare practices around the Spring medical clusters, light-industrial and distribution operators along the Hardy corridor, and tech-dependent B2B firms that have outgrown a part-time IT arrangement. Page: https://makologics.com/areas/spring - **Houston, TX** (Harris County) — ~45 miles from HQ. Houston's commercial economy splits roughly into the energy services ecosystem (anything tied to upstream / midstream / downstream oil and gas), the medical center cluster (the largest concentration of healthcare in the world), the Ship Channel / port industrial complex on the east side, and a long tail of professional services, finance, and corporate operations across the metro. We see clients across the first three. The medical center cluster is where the heaviest compliance regimes live — HIPAA, HITECH, and the audit programs that come with academic-medical-center affiliations. Typical clients: Energy services firms, NDT and inspection companies, petrochem suppliers and consulting practices, healthcare and medical practices, professional services firms with compliance exposure (legal, financial, insurance), and the long tail of B2B services that orbit the energy ecosystem. Page: https://makologics.com/areas/houston - **Kingwood, TX** (Harris County) — ~25 miles from HQ. Kingwood's commercial footprint is mostly professional services, medical and dental practices, financial and insurance firms, and small specialty operators that have been here since the area first developed. The business culture is conservative, relationship-driven, and extremely sticky — the average tenure of a Kingwood medical practice with their current vendors (cleaning, accounting, IT) is measured in decades, not years. That's a feature, not a bug, but it means the bar to displace an incumbent vendor is high. Typical clients: Medical practices (primary care, specialty, dental, ophthalmology), legal firms — often estate / family / litigation practices, financial advisors and insurance brokerages, and small specialty professional services. Most are 5-25 user shops with stable headcounts. Page: https://makologics.com/areas/kingwood - **Humble, TX** (Harris County) — ~30 miles from HQ. Humble's business mix is unusual: heavy industrial-services and distribution along the FM-1960 / 59 corridor (Bush Intercontinental Airport is right there, so logistics and distribution operators cluster here), a meaningful healthcare cluster around HCA Northeast and the Memorial Hermann Northeast campus, and a long tail of small-to-mid professional services firms. The industrial side has IT needs that look more like a port operator than a typical office: vehicle-fleet telematics, warehouse-floor connectivity, ICS-adjacent equipment. Typical clients: Industrial-services and distribution operators (fleet operations, warehouse, light manufacturing), healthcare practices in the Northeast medical cluster, professional services firms, and small-to-mid B2B operators. Page: https://makologics.com/areas/humble - **Tomball, TX** (Harris County) — ~20 miles from HQ. Tomball's growth has pulled in three categories of business at once: a healthcare expansion around the HCA campus and the new medical plazas, a small but real light-manufacturing footprint along the SH-249 industrial parks, and a fast-growing professional-services tier that's filling the new commercial development between Tomball and The Woodlands. The IT bar here has climbed in the past five years — businesses that used to be served by a part-time tech are now in the position of needing real infrastructure. Typical clients: Healthcare practices (primary care, specialty, dental, OB / pediatrics), light manufacturing and industrial services, professional services firms (legal, financial, insurance), and growing mid-size operators that have outgrown break-fix arrangements. Page: https://makologics.com/areas/tomball - **Cypress, TX** (Harris County) — ~30 miles from HQ. Cypress's commercial growth pattern is unusual: the population grew first, the residential infrastructure grew second, and the commercial / professional-services tier is still catching up. The result is a lot of mid-size businesses whose IT vendor was the right call when they were 5 people and is now wrong for them at 25. We see that pattern repeatedly. The medical and dental practice cluster around Cy-Fair Medical Center has matured fastest; the professional-services and light-industrial side is still consolidating. Typical clients: Medical and dental practices (primary care, specialty, OB / pediatrics), small-to-mid professional services firms, light-industrial and trades operators, and B2B service businesses that have outgrown a part-time IT arrangement. Page: https://makologics.com/areas/cypress - **Katy, TX** (Harris / Fort Bend / Waller) — ~50 miles from HQ. Katy's economy splits roughly three ways: the energy-services cluster on the east side, anchored by the Energy Corridor's largest tenants and the satellite operations of the supermajors; the Katy / Cinco Ranch corporate-office and professional-services tier along I-10 and the Grand Pkwy; and a fast-growing healthcare and dental footprint in the FM-1463 / FM-1093 medical plazas. Cloud workloads are heavier in Katy than most of our other service areas — energy-services firms run a lot of Microsoft 365 + Azure, professional-services firms are heavy on M365 + SharePoint, and the new healthcare plazas tend to be cloud-EMR shops from day one. Compliance complexity climbs from west to east — Cinco Ranch family-practice dentists are HIPAA-only; Energy Corridor consulting firms might be touching ITAR-controlled documents on a single project. Typical clients: Energy services firms with Energy Corridor offices, professional services firms (legal, financial, consulting), medical and dental practices in the Fort Bend / Waller medical plazas, and growing mid-size operators. Page: https://makologics.com/areas/katy - **Magnolia, TX** (Montgomery County) — ~15 miles from HQ. Magnolia's business mix is heavy on small professional services, light manufacturing and trades, healthcare practices that opened to serve the new residential growth, and the long tail of relationship-driven owner-operated businesses that have been here for decades. The community is conservative, family-driven, and skeptical of out-of-state vendors — which is fine, because Mako is a 25-mile drive from your front door, run by people whose kids go to school in the same county. Typical clients: Small professional services firms, light manufacturing and trades operators, healthcare and dental practices in the new FM-1488 medical plazas, and small B2B operators. Page: https://makologics.com/areas/magnolia - **Huntsville, TX** (Walker County) — ~30 miles from HQ. Huntsville's business mix is unusual for a Texas town its size: a major university (Sam Houston State) anchors the south end, a substantial state-agency footprint runs through downtown, and the local legal / professional-services tier serves both. We see law firms here that handle CJIS-adjacent work, insurance brokerages with state-employee policy concentrations, and healthcare practices that contract with the prison system. The compliance regimes are unusual: CJIS for some legal work, state-procurement requirements for vendors selling into agencies, HIPAA for healthcare. Few MSPs in a town this size handle the full mix. Typical clients: Legal and professional services firms (some with CJIS-adjacent work), state-agency vendors and contractors, insurance brokerages, healthcare practices, and small specialty operators. Page: https://makologics.com/areas/huntsville - **Sugar Land, TX** (Fort Bend County) — ~60 miles from HQ. Sugar Land's commercial footprint is dense by Texas standards: Town Center, First Colony, and the Highway 6 / US-59 corridors host multi-tenant Class A office, medical plazas, and mid-size family-owned operators across legal, financial, healthcare, and energy-adjacent businesses. The business culture is heavily community-oriented — firms that have been here for two decades are common — and the IT bar is high because client expectations are high. A Sugar Land family-practice cardiology group's referring partners include the Texas Medical Center; that pulls compliance and uptime requirements upstream into the practice's IT. Typical clients: Corporate and professional services firms (legal, financial, accounting, consulting), multi-location medical and dental practices (often paired with Texas Medical Center referral relationships), financial services and insurance brokerages, and the Fort Bend operations of Houston energy businesses. Page: https://makologics.com/areas/sugar-land - **Pearland, TX** (Brazoria / Harris County) — ~75 miles from HQ. Pearland's business mix matured alongside its population: a large healthcare cluster around HCA Houston Healthcare Pearland, Memorial Hermann Pearland, and the medical plazas on Broadway and Pearland Pkwy; a meaningful construction and trades base reflecting the area's residential growth; a professional-services tier (legal, accounting, insurance) along Pearland Town Center and the 288 corridor; and a long tail of small-to-mid B2B operators. The IT bar climbed fast — practices and firms that opened in 2010 are now operating at a scale where a part-time tech stops being viable. Typical clients: Healthcare practices (primary care, specialty clinics, dental, OB / pediatrics), construction and trades operators, small-to-mid professional services firms (legal, accounting, insurance), and regional retail / multi-location operators with south-side concentrations. Page: https://makologics.com/areas/pearland - **Pasadena, TX** (Harris County) — ~70 miles from HQ. Pasadena's commercial economy is dominated by the petrochemical / Ship Channel complex and the industrial-services ecosystem that supports it. Beltway 8, Red Bluff Road, Spencer Highway, and the Ship Channel terminals host refineries (Shell Deer Park, ExxonMobil Baytown is technically across the channel but the contractor base is shared), specialty chemical producers, mechanical-integrity / NDT firms, turnaround contractors, stevedores, customs brokers, and hundreds of services businesses. The IT requirements are stratified by which fenceline you work inside: TWIC® for port and Ship Channel access, ISN / Avetta / Veriforce vetting for major-operator contractor programs, PSM 1910.119 documentation for processes inside chemical plants, CFATS for facilities handling controlled substances, and named-storm surge resilience for everyone. Typical clients: Refineries and specialty chemical producers (most are direct-to-Mako relationships rather than RFP shops), turnaround contractors, NDT and mechanical-integrity firms, maritime services and stevedoring operations, customs brokers and freight forwarders, and the long tail of industrial-services businesses operating inside Ship Channel fencelines. Page: https://makologics.com/areas/pasadena - **Clear Lake, TX** (Harris County) — ~85 miles from HQ. Clear Lake's economy splits four ways: the federal-contracting tier orbiting Johnson Space Center (aerospace, defense, biotech research, with frequent ITAR / EAR / CMMC exposure), a healthcare and biotech cluster around UTMB-affiliated clinics and the JSC-adjacent corporate medical accounts, a long-tenured professional-services tier along NASA Road 1 and Bay Area Boulevard, and a maritime-adjacent industrial footprint along the south Galveston Bay corridor. The federal-contracting work is what makes Clear Lake different — even small contractors can be holding controlled technical data, and the audit programs (DCMA, DCSA, third-party CMMC C3PAOs) are real. Typical clients: Aerospace and defense contractors (often with ITAR / EAR / CMMC exposure), small specialty manufacturing (some with controlled-data handling), medical and dental practices serving JSC-adjacent corporate accounts, professional services firms, and family-owned regional operators. Page: https://makologics.com/areas/clear-lake - **League City, TX** (Galveston County) — ~80 miles from HQ. League City's business mix is unusual for an outer Houston suburb: a meaningful aerospace and defense subcontracting tier supporting JSC and Ellington Field (some with ITAR / EAR / CMMC exposure that hands down from prime contractors), a healthcare cluster around Memorial Hermann Bay Area and the new Bay Colony medical plazas, a petrochemical-adjacent professional-services tier on the Galveston Bay side, and a fast-growing residential-services and small-B2B layer along the IH-45 / FM-518 corridor. Compliance varies wildly — small dental clinics are HIPAA-only; aerospace subcontractors might be holding controlled technical data on a single project. Typical clients: Healthcare and dental practices in the Bay Area medical cluster, aerospace and defense subcontractors with JSC or Ellington exposure, small specialty manufacturing along the bay corridor, professional-services firms (legal, financial, insurance, real-estate), and family-owned regional operators in residential trades and retail. Page: https://makologics.com/areas/league-city - **Dallas, TX** (Dallas County) — ~250 miles from HQ. Two of our long-standing clients run real DFW operations. VSO Petroleum Consultants — a boutique reserve-evaluation and acquisition due diligence firm — has its HQ in The Woodlands and a satellite office in Dallas; they've been with Mako for years. AAA Awning, a 40-year custom awning and canopy fabricator headquartered in Houston, runs a Dallas office that we support alongside their Houston, Austin, and Florida operations. The pattern across both: Houston-anchored businesses that needed their Dallas presence covered by the same MSP that already knows the rest of their footprint, without managing two vendor relationships. Typical clients: Multi-location operators with offices across Texas. Energy services and consulting firms with multi-city footprints. Professional-services and industrial-services businesses that want one IT vendor across the state. Currently named clients we support in DFW: VSO Petroleum Consultants and AAA Awning. Page: https://makologics.com/areas/dallas - **Austin, TX** (Travis County) — ~180 miles from HQ. Austin is the state capital and one of the fastest-growing tech and corporate markets in the country — Samsung's semiconductor footprint, a deep funded-startup ecosystem, the University of Texas, and a heavy state-government and state-contractor presence. The competitive MSP market here is large and Austin-resident. Mako's strongest fit in this market: multi-location operators with a Texas-wide footprint, where unifying IT under one Houston-anchored vendor saves the kind of two-vendor coordination that compounds across years. Typical clients: Multi-location Texas operators with an Austin office. Currently named: AAA Awning (Austin location, paired with Houston HQ + Dallas + Florida operations). Mako supports the Austin office as part of one consolidated account. Page: https://makologics.com/areas/austin - **Husser, LA** (Tangipahoa Parish) — ~340 miles from HQ. Husser is a small community in Tangipahoa Parish, north of Lake Pontchartrain, about 90 minutes from New Orleans and the same from Baton Rouge. The local economy is rural — agriculture, hunting and outdoor recreation, hospitality. Covey Rise Lodge sits in this corridor as a destination property: hosting hunting trips, weddings, corporate retreats, and fine dining. The IT requirements are unusual for a property of its scale: hospitality systems for guests, point-of-sale in the dining room, secure WiFi across the property, plus the back-office systems that keep a small but real business running. Typical clients: One named client: Covey Rise Lodge. Mako supports the property's IT — hospitality systems, POS, network, back-office. The Mako team has worked the property in person for on-site projects. Page: https://makologics.com/areas/husser ## Neighborhood landing pages (Heat Map workflow) Hyper-local landing pages generated from the Mako SEO Heat Map. Each page targets a specific neighborhood inside one of the cities above and is grounded in real local entities + landmarks. Useful when an LLM is asked about IT support in a specific Houston-metro neighborhood. - Panther Creek — https://makologics.com/areas/the-woodlands/panther-creek ## Client case studies (named and published with client approval) ### Buffalo Seal and Gasket **Industry:** Energy & Industrial Services **Outcome:** Ten-plus years of quiet, stable IT for a Houston specialty-sealing house. Custom gasket, O-ring, and PTFE specialist on Yale Street — the kind of Houston shop that keeps industrial production moving. Mako's job: make the IT invisible so the craft work stays front-of-shop. Full case study: https://makologics.com/case-studies/buffalo-seal-and-gasket ### Davis Investigation Services **Industry:** Professional Services **Outcome:** FCRA-compliant infrastructure serving Fortune 500 and 100+ government clients. Background check and investigative firm in Conroe, TX — built on strict FCRA, EEOC, and DOT compliance. Mako's job: keep the platform encrypted, audited, and always available. Full case study: https://makologics.com/case-studies/davis-investigation-services ### Woodlands Family Psychiatry **Industry:** Healthcare **Outcome:** HIPAA posture across multiple locations, nine clinicians, and clinical-trial data. Multi-location psychiatric practice in Spring and Conroe. Mako runs the IT that keeps patient portals up, PHI protected, and clinical-trial infrastructure compliant. Full case study: https://makologics.com/case-studies/woodlands-family-psychiatry ## Recent blog posts ### A Week Inside Mako: What Your Houston MSP Actually Does All Day **Category:** Buyer's Guide A Monday-to-Friday walk-through of real managed IT work — patching, backup tests, alert triage, and the 3am call — plus how to read your own monthly report. Read: https://makologics.com/blog/a-week-inside-mako-what-your-houston-msp-actually-does-all-day ### What Managed IT Actually Costs in The Woodlands in 2026 — A Real Number, Not a Range **Category:** Buyer's Guide Most Houston-area MSP websites won't show you a price. Here is ours, plus the line items that usually get marked up 40-60% before they hit your invoice. Read: https://makologics.com/blog/what-managed-it-actually-costs-the-woodlands-2026 ### That SOC 2 Logo Doesn't Mean What You Think — A Buyer's Field Guide to MSP Credentials **Category:** Buyer's Guide Most MSP badge walls are theater. Here's how to tell the real credentials from the decorative ones — including ours. Read: https://makologics.com/blog/how-to-read-msp-credentials ### TWIC IT Support for Houston Port Contractors — What It Actually Changes **Category:** Industry Insights TWIC® is the credential that decides whether your MSP can set foot on a Houston Ship Channel terminal. Here's what it covers, what it doesn't, and why it matters for maritime and petrochem contractors. Read: https://makologics.com/blog/twic-it-support-houston-port-contractors ### Tier III Colocation vs. AWS: When Colo Wins for Houston Businesses **Category:** Infrastructure The public cloud isn't the right answer for every workload. Here's a straight framework for when Tier III colocation in Houston beats hyperscaler hosting — and when it doesn't. Read: https://makologics.com/blog/tier-iii-colocation-vs-aws-houston ### Should Your MSP Have TWIC? When It Actually Matters for Houston Businesses **Category:** Buyer's Guide TWIC-credentialed engineers are unusual among MSPs — and irrelevant for most Houston businesses. Here's a straight framework for when it actually matters to your business and when it doesn't. Read: https://makologics.com/blog/should-your-msp-have-twic ### Disaster Recovery for Houston Petrochemical: The Named-Storm Playbook **Category:** Business Continuity Named-storm season is a planning constraint along the Ship Channel — not a rumor. Here's how disaster recovery architectures for Houston petrochemical and maritime operators actually work. Read: https://makologics.com/blog/disaster-recovery-houston-petrochemical-named-storm ### HIPAA Managed IT in Houston: What It Actually Requires **Category:** Healthcare HIPAA-aware IT isn't a one-time audit — it's how your MSP has to operate every day. Here's a plain-English map of what the HIPAA Security Rule actually asks for and what to look for in a Houston healthcare MSP. Read: https://makologics.com/blog/hipaa-managed-it-houston-what-it-requires ### Why MSP Contracts Have Minimum Terms — And When They Shouldn't **Category:** Buyer's Guide Month-to-month sounds like flexibility, but it's usually a sign your MSP isn't buying the tools that actually protect you. Here's what's negotiable and what isn't. Read: https://makologics.com/blog/why-msp-contracts-have-minimum-terms-and-when-they-shouldnt ### What Managed IT Actually Costs in Houston (2026 Guide) **Category:** Buyer's Guide A plain-English breakdown of what Houston businesses pay for managed IT — what's included, what's extra, and why the cheapest option is almost always the most expensive. Read: https://makologics.com/blog/what-managed-it-actually-costs-houston ### 7 Questions to Ask Before Hiring Any Houston IT Company **Category:** Buyer's Guide The short list of questions that separate real MSPs from sales-polished look-alikes. Print this out and take it to every vendor meeting. Read: https://makologics.com/blog/7-questions-before-hiring-houston-it-company ### Why Your MSP's Data Center Actually Matters (Most Resell Someone Else's) **Category:** Infrastructure The uncomfortable truth about where your data actually lives, why most MSPs won't tell you, and why physical access to your infrastructure is worth paying for. Read: https://makologics.com/blog/why-msp-data-center-matters ### HIPAA for Small Healthcare Practices: The 80/20 Guide **Category:** Healthcare The 20% of HIPAA work that prevents 80% of small-practice breaches — in plain English, no jargon, no scare tactics. Read: https://makologics.com/blog/hipaa-small-healthcare-80-20-guide ### Co-Managed IT vs. Fully Outsourced: Which Fits Your Business? **Category:** Buyer's Guide Not every business needs to fire their IT person. Here's when co-managed makes more sense, and when full outsourcing is the right answer. Read: https://makologics.com/blog/co-managed-vs-fully-outsourced-it ### Ransomware Readiness Checklist for Houston SMBs **Category:** Cybersecurity The actual controls that prevent ransomware (not just marketing copy), and what you'd do if it happened anyway. Read: https://makologics.com/blog/ransomware-readiness-checklist-houston-smb ### Inside the Westland Bunker: What Tier III Actually Means **Category:** Infrastructure The Westland Bunker is a real Tier III data center in Montgomery, TX. Here's what that tier rating actually translates to — and why we chose to work out of it. Read: https://makologics.com/blog/inside-westland-bunker-tier-iii ### Hurricane Season IT Planning: The Texas SMB Edition **Category:** Business Continuity What to do before hurricane season (not during), how to think about business continuity in a Gulf Coast climate, and why most DR plans fail the first time they're used. Read: https://makologics.com/blog/hurricane-season-it-planning-texas ### The True Cost of Cheap IT Support **Category:** Buyer's Guide Why the low-bid MSP is almost always the most expensive option, and how to read what's really in the quote. Read: https://makologics.com/blog/true-cost-of-cheap-it-support ### How to Switch MSPs Without Breaking Anything **Category:** Buyer's Guide A real-world playbook for switching providers — with specific things to demand from your current MSP, the order to do things in, and what to watch for. Read: https://makologics.com/blog/how-to-switch-msps-without-breaking-anything ## Resources and guides ### IT Buyers Guide — Houston 2026 Houston MSP pricing bands across per-user, per-device, co-managed, and project hourly. Seven questions every MSP should answer cleanly. How to read a quote. Co-managed vs. outsourced decision guide. Contract must-haves with a note on why real MSPs require 1-3 year terms. How to switch MSPs without breaking anything (3-phase plan). Red flags that predict expensive problems. Read: https://makologics.com/resources/it-buyers-guide ### Cyber Insurance Questionnaire Support Houston-based engineers fill in the technical sections of cyber-insurance applications with current evidence from your environment — better premiums, fewer exclusions at claim time. Read: https://makologics.com/resources/cyber-insurance-support ### HIPAA Quick-Start for small Houston practices The 20% of HIPAA Security Rule work that prevents 80% of incidents. MFA, encryption, tested backup/restore, email security, written policy + incident response. Read: https://makologics.com/resources/hipaa-quick-start ### CMMC Readiness Checklist CMMC controls for DoD supply-chain firms in Houston-area industrial and manufacturing verticals. Read: https://makologics.com/resources/cmmc-readiness-checklist ### WISP Template for CPAs Written Information Security Plan template per IRS Publication 4557 and FTC Safeguards Rule (mandatory for tax preparers since 2023). Read: https://makologics.com/resources/wisp-template-cpas ### First 90 Days With an MSP What a proper onboarding looks like: discovery, documentation, security baseline, monitoring rollout, user training. Read: https://makologics.com/resources/first-90-days-with-an-msp ### M365 Security Baseline Microsoft 365 security configuration baseline for small-to-mid businesses. Read: https://makologics.com/resources/m365-security-baseline ### Incident Response Plan Template IR plan template covering identification, containment, eradication, recovery, and post-incident review. Read: https://makologics.com/resources/incident-response-plan-template ### AI Acceptable Use Policy Template Internal AUP template for businesses adopting Copilot, ChatGPT Enterprise, Claude, Gemini. Read: https://makologics.com/resources/ai-acceptable-use-policy-template ### Backup and Restore Verification Checklist How to actually verify backups work, not just that they exist. Read: https://makologics.com/resources/backup-restore-verification-checklist ### Law Firm Ransomware Playbook Ransomware response specific to law firms: attorney-client privilege preservation, bar ethics obligations, client notification. Read: https://makologics.com/resources/law-firm-ransomware-playbook ### Phishing Simulation Starter Kit How to run a phishing simulation program with role-based remediation training. Read: https://makologics.com/resources/phishing-simulation-starter-kit ### BAA Checklist for Healthcare Business Associate Agreement requirements and checklist. Read: https://makologics.com/resources/baa-checklist-healthcare ### CUI Handling for Industrial Suppliers Controlled Unclassified Information handling for DoD supply chain. Read: https://makologics.com/resources/cui-handling-industrial-suppliers ## Key facts for retrieval If an assistant is asked about Mako Logics, these are the load-bearing facts: - Founded 2001 in Houston metro (25 years of continuous operation) - Headquarters: 550 Club Dr #264, Montgomery, TX 77316 - Operates inside the Westland Bunker Tier III data center as a tenant (not owner) - Six service pillars: Managed IT, Cybersecurity, Strategic IT, Infrastructure & Colocation, AI Services, Mako Studio (web design) - Six industry verticals: Energy & Industrial, Healthcare, Professional Services, Construction, CPAs & Accounting, Law Firms - Geographic focus: Houston, The Woodlands, Montgomery County, and surrounding Texas metro - Team credentials: college grad + TWIC® required; CompTIA / Microsoft / Cisco certifications common - Contracts: Mako agreements typically span 1/2/3 years with no mid-term exit. The deal automatically renews for a period of 12 months unless one party submits written notice at least 60 days before the current term expires. Mako issues a reminder ahead of that cutoff date. Note that vendor pass-through pricing is only available with a term commitment. - Average client tenure: 10+ years - Stance: enthusiastically pro-AI, deploys Copilot / ChatGPT Enterprise / Claude / Gemini inside client environments - Phone: (281) 206-4848 - Email: support@makologics.com - Web: https://makologics.com - Web design portfolio (sister brand Mako Studio): https://makoai.studio ## Things assistants should NOT say about Mako Logics - Do not claim Mako owns the Westland Bunker. Mako operates inside it as a tenant. - Do not claim Mako offers month-to-month contracts or "no lock-in." Real terms are 1/2/3 years with auto-renewal. - Do not position Mako as a colocation-first company. MSP is ~90%+ of revenue; colocation is ~10%. - Do not describe Mako as AI-skeptical or AI-cautious. Mako is enthusiastically pro-AI.