Overview:
We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. The ideal candidate will provide technical support for desktops, laptops, peripherals, and software applications, ensuring efficient resolution of issues and minimal downtime for users.

Responsibilities:

• Provide first- and second-level technical support for desktops, laptops, printers, and other peripherals.

• Install, configure, and maintain operating systems, software applications, and hardware components.

• Troubleshoot and resolve hardware, software, and network connectivity issues.

• Manage user accounts, permissions, and access rights in Active Directory and other systems.

• Assist with system upgrades, patches, and deployments.

• Document support requests, solutions, and processes in the ticketing system.

• Provide user training and guidance on technology best practices.

• Collaborate with IT team members to support company-wide technology initiatives.

Qualifications:

• 1–3 years of experience in desktop or IT support.

• Strong knowledge of Windows and/or macOS environments.

• Experience with Microsoft 365, Active Directory, and common business applications.

• Familiarity with networking concepts (TCP/IP, DNS, DHCP).

• Strong problem-solving skills and attention to detail.

• Excellent communication and customer service skills.

• Ability to work independently and as part of a team.

Preferred Skills:

• CompTIA A+, Network+, or similar certification.

• Experience with remote support tools and ticketing systems.

• Familiarity with mobile device management (MDM) solutions.