Questions people actually ask.

Three things that are hard to fake: our average client tenure is 10+ years (industry average is 3-5), we work out of a Tier III data center (most MSPs resell from a facility they've never visited), and we say no to prospects we're not the right fit for. Everything else — service lists, marketing language — is mostly the same across MSPs. The operational discipline behind it isn't.

A four-step onboarding: Discovery (we learn your environment and goals), Plan (we audit and deliver a written plan), Transition (we take over day-to-day without disrupting your work), Running (proactive support, quarterly strategy reviews). Typically 2-4 weeks from signed agreement to fully operational.

Yes — our standard agreements run 1, 2, or 3 years with no mid-term exit, and we're upfront about why. Most of your monthly cost is vendor pass-through: EDR/MXDR, SIEM, backup, email security, M365 licensing, connectivity. We sign term commitments with those vendors to lock in bulk pricing and pass the discount through to you — a longer commitment on your side gets you a better rate on ours. That's it. We don't use "multi-year" as a retention trick, and we don't bury 5-year auto-renewing evergreen clauses. Everything is spelled out in writing before you sign, and you know exactly what you're committing to.

We publish our actual rates at /pricing — $125 per user per month for standard managed IT, with the full bundled stack disclosed (ThreatDown EDR, Huntress ITDR, Acronis desktop + M365 backup, Keep Aware AI monitoring, MXSnap email gateway, 24/7 help desk, vCIO). Server management runs $275/$400/$600 per server depending on whether you need standard / compliance-heavy / Bunker-hosted Tier III. Microsoft 365 licenses are billed direct by AppRiver at Microsoft's published rates. The pricing page has a live calculator so you can plug in your exact environment and see the monthly number without a sales call. For market context, the Houston MSP industry typically runs $75-$250 per user per month depending on what's included.

Our primary on-site service area is the Houston metro and surrounding counties. We also support national clients through colocation in the Westland Bunker and remote IT management. If your business spans multiple states, we can often support the headquarters on-site and the branches remotely.

Yes. That's Co-Managed IT. Your internal person stays in charge of what they know; we backstop them on security, infrastructure, compliance, and after-hours coverage. Done right, it's 1+1=3 rather than replacement.

Yes — we support SOC 2, HIPAA, CMMC, and related frameworks. We handle the technical controls, documentation, and evidence collection that make audits routine. For the formal audits and attestations, we coordinate with third-party auditors and certified assessors.

Call us first. We have an incident response playbook we can execute with or without being your current MSP. For existing clients, it's part of the contract. We'll help with containment, forensic preservation, stakeholder communication, and the technical recovery work.

Owner-operated. Mako Logics LLC is a Texas-based company and has been independent since 2001. We haven't been rolled up into a private-equity portfolio, we haven't changed ownership every few years, and our leadership is still involved in the business.

For qualified prospects, yes. We schedule tours of the Westland Bunker so you can see the physical environment, walk the racks, and ask questions. Compliance-sensitive buyers especially value seeing the physical controls first-hand.

Specific SLAs are written into every agreement. Generally: acknowledgment within 15 minutes business hours, active work on critical issues within the hour, and after-hours coverage for true emergencies. We write the SLAs in plain English and live to them.

You do. Always. Your credentials, your licenses, your documentation, your data — you own all of it. A healthy MSP makes it easy for you to leave if you ever want to. We document everything so the next provider can pick up without starting from scratch.