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TOP 10 MOST POPULAR FAQs

Are free Anti-Virus software any good?

First and foremost, you should never run a computer without proper security protection. While free antivirus tools are better than nothing, they typically offer limited features and much lower detection rates compared to professional-grade security solutions.

At Mako Logics, we help businesses protect their systems from spyware, malware, ransomware, and viruses using proven, enterprise-level security software we trust and deploy for our clients every day.

Give us a call and we’ll be happy to explain the latest security solutions we recommend—and help you choose the right protection to keep your business secure and running smoothly.

What exactly are Managed IT Services?

Simply put, Mako Logics Managed IT Services means we handle your entire IT environment so you don’t have to. We take care of your hardware and software sourcing, installation, ongoing support, and day-to-day IT management—so your team can stay focused on running the business.

As your trusted IT partner, Mako Logics also serves as your go-to consultant and support team, providing proactive monitoring, scheduled maintenance, system upgrades, and fast emergency support when you need it most. The result? Fewer outages, better performance, stronger security, and an IT environment that just works.

What is cloud backup?

Cloud backup—also known as online backup—is the process of securely sending your data from your office to an offsite, professionally managed data center on a scheduled basis, typically every night. This ensures your critical files, servers, and systems are protected even if something happens at your location.

With Mako Logics Cloud Backup, there’s no need for someone to take backups home or manage external drives. Your data is automatically encrypted, securely stored offsite, and continuously monitored. The result is a backup solution that’s more secure, more reliable, and far easier to manage—giving you peace of mind and fast recovery when you need it most.

What kind of response times can I expect?

At Mako Logics, we work closely with each client to set clear, realistic response-time expectations. Our service level agreements (SLAs) define exactly what you can expect from us—and include measurable standards and accountability to ensure we deliver.

In short, you get fast, reliable support with clearly defined response times and real consequences if we don’t meet the agreed-upon service levels.

How Long is a Managed Services Contract For?

Managed IT Services contracts can vary by provider. Some companies offer month-to-month plans, while others require multi-year agreements. Pricing models can also differ—some providers charge high upfront setup fees with lower monthly costs, while others spread the onboarding and setup costs over the life of the agreement with a more predictable monthly fee.

At Mako Logics, we focus on transparent, straightforward agreements designed to fit your business needs and budget—so you know exactly what you’re getting, what you’re paying, and what level of service to expect.

What should I do before I call for help?

When possible, write down any error messages and take screenshots of the issue you’re experiencing. If you can, try to recreate the problem so you can describe exactly what’s happening.

In many cases, simply closing the program and restarting your computer can reset the system and resolve the issue. If the problem continues, the team at Mako Logics is ready to help—just give us a call and we’ll take it from there.

What does having Managed IT Services cost?

At Mako Logics, our managed IT services are offered for a predictable, fixed monthly fee based on the size and complexity of your network. This simple pricing model eliminates surprises and makes budgeting easy.

Once you’re onboard, your plan covers ongoing maintenance, monitoring, and support for your entire IT environment—giving you peace of mind and the ability to accurately forecast your IT costs month after month.

What if we already have an internal IT department?

No problem at all. Mako Logics offers flexible, scalable solutions designed to complement your existing IT team. Whether you need full managed IT services, strategic consulting, enhanced security, or extra service desk support, we can tailor a plan to fit your exact needs.

Our affordable, flat-rate service plans make it easy to add the right level of support—without replacing your internal team—so you get more coverage, more expertise, and more peace of mind.

How does a flat rate billing save me money?

Flat-rate billing gives you predictable IT costs, making it easier to budget and focus on your core business instead of worrying about surprise support bills. At Mako Logics, we customize each service package to fit your specific needs—so you only pay for the services you actually use.

We serve as your one-stop shop for managed IT services, covering everything for a single, fixed monthly fee. That means no hidden charges, no surprise invoices, and no incentive for problems to drag on. Simply put: we don’t profit from your pain—we’re motivated to keep your systems running smoothly and your business productive.

What types of systems do you support?

At Mako Logics, we’re proudly ecosystem-agnostic. Whether your team uses Google Workspace or Microsoft 365, Windows or Mac, Android or iOS—we’ve got you covered.

Need to deploy a server on-site or host one in the cloud with Amazon AWS or Microsoft Azure? We can support that. Planning to migrate from one platform to another? We’ll guide you every step of the way. No matter your technology stack, Mako Logics is built to support it—and your business.

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