24/7 Incident Response · Houston-based
Under attack right now? Call us.
Don’t wait on a ticket form. Don’t try to handle a live ransomware or breach alone. Our engineers are in Montgomery, TX and on-call 24/7 for active incidents. Pick up the phone.
Not an existing client? That’s OK — we take emergency calls from businesses in the Houston area regardless. Call first, paperwork second.
While you’re on hold
First-15-minute triage.
Specific guidance for the four most common incident types we respond to. Do these things immediately while the phone rings.
Ransomware encryption in progress
Do this right now
- !Disconnect affected machines from the network — unplug Ethernet, kill Wi-Fi
- !Do NOT pay the ransom or open emails from the attacker
- !Do NOT reboot infected machines (volatile memory can hold keys)
- !Take photos of any ransom notes or screens — we'll need them
What we do when you call
Immediate containment, identification of the strain, scoping of the blast radius, coordination with your cyber-insurance carrier, immutable-backup restore testing before recovery, and full post-incident report.
Suspected phishing breach or credential theft
Do this right now
- !Immediately change the password on the compromised account
- !Force sign-out on all devices for that user
- !Check for rules silently forwarding email to outside addresses
- !Don't forward the phishing email to anyone else — preserve it
What we do when you call
Session revocation, inbox-rule audit and cleanup, MFA enforcement, Microsoft 365 / Google Workspace audit-log review, lateral-movement check, and targeted password resets for downstream risk.
Unauthorized access or suspicious activity
Do this right now
- !Don't touch the affected system — forensic evidence is time-sensitive
- !Note the time you first noticed anything unusual
- !Make a list of what the compromised account had access to
- !If you have EDR/MXDR, don't acknowledge or close any active alerts
What we do when you call
Preservation of forensic artifacts, network-wide threat hunting, review of authentication logs and VPN traffic, disabling of suspicious accounts, and a documented incident timeline for your insurer and regulators.
Data breach — PII, PHI, or client-confidential exposed
Do this right now
- !Do not delete anything — deletion destroys evidence and extends liability
- !Write down what you know: which data, how it was exposed, when you noticed
- !Alert leadership and your legal counsel before public statements
- !If HIPAA applies, the 60-day HHS notification clock may already be running
What we do when you call
Scope confirmation (who, what, how many records), technical evidence preservation, regulator-ready incident documentation, coordination with your legal and insurance teams, and recovery plan execution.
Why call us
Ready for the call you hope never comes.
Houston-based engineers, not a call center
We’re in Montgomery, TX, working out of a Tier III data center. When you call during an active incident, a real engineer picks up.
24/7 EDR / MXDR / SIEM on managed clients
For our managed clients, our monitoring stack often sees the attack before you do — and response is already in motion by the time you call.
Immutable backups, tested restores
We don’t just have backups. We test restores on a cadence so we know they work. Critical when ransomware hits the production data and the backup server at the same time.
Cyber-insurance and regulator coordination
We handle the technical side in language your carrier and regulators expect. Evidence preserved, timeline documented, notification clocks tracked.
TWIC® engineers for on-site incident response
If your incident is at a chemical plant, refinery, or port-adjacent facility, our engineers are pre-credentialed. No scrambling for contractor badges during an active event.
Compliance-aware across HIPAA, CMMC, SOC 2, GLBA
Your incident response plan needs to match your regulatory posture. We’ve been through audits and breach simulations for multiple frameworks.
Don’t wait. Call.
Every minute matters in an active incident. Pick up the phone.