Services / Infrastructure & The Bunker
Infrastructure & The Bunker
Colocation in a Tier III data center we work inside of.
Our offices are located inside the Westland Bunker — a real Tier III data center — and we work out of it every day. Your hardware lives in the same building as our engineers. Direct physical access, no third-party remote-hands tickets, no reseller stack.
Who this is for
Businesses that want their critical infrastructure in a real facility with real people they can reach — and businesses for whom 'the cloud' isn't a specific enough answer.
What’s included
The full picture.
| Service | What’s included | Benefit |
|---|---|---|
| Colocation | Rack space in the Westland Bunker, power, cooling, bandwidth, remote-hands | Your hardware in a Tier III facility where our engineers work daily |
| Hosted Solutions | Managed servers, hosted applications, managed storage | Infrastructure-as-a-service with your hardware or ours |
| Cloud Services | Azure, AWS, and private cloud — architected, migrated, managed | Cloud architected to avoid cloud-provider lock-in and surprise egress bills |
| VoIP & Unified Communications | Hosted PBX, SIP trunking, Teams Phone, Zoom Phone, RingCentral, 8x8, Nextiva — brokered through Sandler Partners so the fit matches the business, not the vendor quota | Phones that work from anywhere, integrated with Teams/Outlook/CRM, and sized right for tax-season / trial-week / field-ops surges |
| AI Voice (AI VoIP) | Natural-language auto-attendants, call transcription + summaries (Teams Copilot for Phone, Zoom AI Companion, Dialpad AI), AI-powered routing, sentiment + compliance scanning, HIPAA-safe voice agents for clinics | Your front desk stops drowning in repetitive calls and your attorneys get searchable matter notes without the manual work |
| Dedicated Internet & Fiber | DIA / fiber / SD-WAN / cellular failover sourced and negotiated through Sandler Partners — we run the RFQ, compare carriers, manage install, and own the ongoing relationship | SLA-backed symmetric bandwidth without being stuck on whatever the building ISP agreed to ten years ago |
The details
What each piece actually looks like.
Colocation in the Westland Bunker
Your hardware in a Tier III data center we work inside of every day.
Our offices are located inside the Westland Bunker, and we offer colocation to clients who want physical control of their hardware without the cost of running their own facility. Your servers live in the same building as our engineers — which means when something needs hands on it, the hands are ours and they're minutes away.
Full details →VoIP, AI Voice & Connectivity
Any VoIP platform, AI voice assistants, dedicated fiber, SD-WAN — brokered and managed under one roof.
Houston VoIP and AI voice brokered through Sandler Partners — any major platform (Teams Phone, Zoom Phone, RingCentral, 8x8, Nextiva, Dialpad AI, Vonage, vertical-specific UCaaS), AI-powered voice add-ons, and dedicated fiber or SD-WAN from every carrier in the market. You don't get pushed onto whatever we resell the most of — we shop the catalog, compare SLAs and contracts, and recommend what actually fits your business. Install, porting, integration, and ongoing support stay with Mako.
Full details →How switching works
Four steps. No disruption.
The #1 reason businesses stay with a bad MSP is the fear of switching. Here’s how we make that fear unfounded.
01
Discovery
We learn your environment, your people, and your real pain points. No sales-team script — actual technical conversation.
02
Plan
We audit and deliver a written plan — what stays, what gets replaced, what gets hardened, what the monthly number looks like. No surprises.
03
Transition
We take over day-to-day without disrupting your work. Your current provider's runbook, your access, your vendor relationships — we document every piece before anything changes hands.
04
Running
Proactive support, 24/7 monitoring, quarterly strategy reviews. Your people call, a real person answers. Typically 2–4 weeks from signed agreement to fully operational.
Typical timeline from signed agreement to fully operational: 2–4 weeks. We document everything so if you ever leave, the next provider picks up without starting over.
FAQ
Infrastructure & The Bunker — common questions.
Do I have to use Mako as my MSP to colocate in the Bunker?+
Not strictly — but most clients do both. The coordination advantages are significant.
What uptime SLA do you offer?+
SLA specifics depend on the service (colo vs hosted vs cloud) and are contracted in writing. We don't do one-size-fits-all SLA language.
Can I mix colocation with cloud services?+
Yes — hybrid architectures are common. Some workloads are better suited to each.
Want to talk through infrastructure & the bunker?
Real person, real conversation, no pressure.