Products / MakoChat
MakoChat
The AI chat receptionist for your website.
MakoChat is an AI chat receptionist that lives on your website and works the way a great front-desk hire would. It reads every page of your site — services, prices, FAQs, policies — plus any documents you upload, so it answers visitor questions accurately in your voice. When a visitor is ready to move, it books a real appointment on your calendar and emails you the lead with the full conversation the moment the chat ends. It's running on this site right now — the chat bubble in the corner is MakoChat. Mako Logics handles the setup, tuning, and monitoring; you don't manage anything yourself.
What it does
Built for the way you actually work.
Answers visitors 24/7
Nights, weekends, holidays — every visitor gets an instant, accurate answer instead of a contact form and a wait.
Knows your business
It reads every page of your website — services, prices, FAQs, policies — plus any documents you upload, and answers from that knowledge, not generic AI guesses.
Books real appointments
Connects to your calendar, shows live availability, books the slot during the chat, and sends confirmations automatically.
Emails you every lead
Name, phone, what they need, and the full conversation — delivered to your inbox the moment a chat ends.
SMS follow-ups
Booking confirmations and follow-ups go straight to the visitor's phone by text, so appointments actually get kept.
Managed by Mako
We handle the monitoring, tuning, and security — the same way we've run client infrastructure since 2001. You get the leads; we run the machine.
Who it’s for
MakoChatearns its keep when…
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Home-services companies — plumbing, HVAC, electrical — whose buyers browse after hours
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Law firms and professional practices where an unanswered question is a lost client
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Healthcare and wellness practices that book appointments all day
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Insurance agencies fielding the same coverage questions on repeat
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Any business whose website gets traffic but not enough booked calls
The Mako difference
White-glove, not DIY.
MakoChatis built and supported by Mako Logics — the same Houston-area MSP that has run business IT since 2001. We handle setup, tuning, and ongoing support, so it works on day one and keeps working.
Already a managed IT client? It plugs straight into the stack we run for you. Not a client? MakoChatworks standalone — and you’ll get a feel for how we treat the people we work with.
Industries
Where MakoChat fits best
- HealthcareHIPAA-aware IT for mental health clinics, dental offices, and multi-location practices.
- Professional ServicesCompliance-heavy B2B firms — investigative, legal, insurance, CPA.
- Law FirmsIT that treats attorney-client privilege the way a bar ethics committee expects — and that keeps you running the day a ransomware gang pivots to law-firm season.
See MakoChat in action.
Full details, demos, and pricing live on the product site. Prefer to talk it through first? Call us — a real person answers.