Houston-area MSP, supporting Austin businesses since 2001.
Mako Logics is a Houston-based MSP with one named client in Austin today — AAA Awning, a 40-year custom awning fabricator we support across their Houston HQ + Dallas + Austin + Florida operations as one consolidated account. Austin-area businesses are welcome to reach out; we'll talk through fit on a discovery call.
Austin is the state capital and one of the fastest-growing tech and corporate markets in the country — Samsung's semiconductor footprint, a deep funded-startup ecosystem, the University of Texas, and a heavy state-government and state-contractor presence. The competitive MSP market here is large and Austin-resident. Mako's strongest fit in this market: multi-location operators with a Texas-wide footprint, where unifying IT under one Houston-anchored vendor saves the kind of two-vendor coordination that compounds across years.
“Austin's MSP market is large and resident — for a single-site Austin business, an Austin-resident MSP probably fits better than us. Where we earn our keep is multi-location Texas operators where unifying IT under one Houston-anchored vendor saves the kind of two-vendor coordination that compounds across years.”
The Austin clients we run today.
Multi-location Texas operators with an Austin office. Currently named: AAA Awning (Austin location, paired with Houston HQ + Dallas + Florida operations). Mako supports the Austin office as part of one consolidated account.
The case for one MSP across your Texas footprint.
For multi-location Texas operators, we run a single account across the Houston / Austin / Dallas footprint with one engineer, one bill, one quarterly review. No two-vendor coordination, no different rep per office, no surprise that the IT history at one site doesn't carry to another.
Every Mako service, run from Houston.
- Managed IT Services
- Cybersecurity & Compliance
- Strategic IT
- Infrastructure & The Bunker
- AI Services
- Web Design & Development
Day-to-day support runs remote from our Montgomery HQ. Scheduled on-site work is part of the cadence. Travel is included in our managed-IT contract pricing; project work (buildouts, migrations, hardware refreshes, infrastructure upgrades or changes) is scoped separately with mileage at the IRS standard rate and engineer time. Hardware staging at HQ before site delivery.
Austin FAQ
Managed IT in Austin — common questions.
Does Mako Logics actively serve Austin clients, or is this just a coverage page?
We serve at least one Austin location today — AAA Awning's Austin office, supported as part of one consolidated account that also covers their Houston HQ, Dallas, and Florida operations. The page exists because we'll take the right Austin inquiry. We're not the highest-volume MSP in Austin and we're not pretending to be — but for multi-location Texas operators, one MSP across the footprint is genuinely valuable, and we're set up to do that work.
How would Austin response times work given Mako's Montgomery HQ?
Day-to-day support runs remote — instant response for Austin clients on our monitoring and ticketing stack, same as our Houston clients. Scheduled on-site work is part of the cadence: hardware refreshes, audits, and quarterly reviews get multi-day planned visits. Travel is included in our managed-IT contract pricing — no trip fees or geographic differentials by city. Project work (buildouts, migrations, hardware refreshes, infrastructure upgrades or changes) is scoped separately with mileage at the IRS standard rate and engineer time, written into the SOW upfront. For an Austin-only single-site business with a same-day on-site need every week, an Austin-resident MSP probably fits better — we'll say so on a discovery call.
Can Mako support an Austin office that's part of a Texas-wide multi-location footprint?
Yes — this is where we fit best in Austin. AAA Awning is the working example: their Austin location runs on the same monitoring, same ticketing, same engineers as their Houston HQ + Dallas + Florida sites. One bill, one quarterly business review, one account manager. The IT history at one site carries to the others, which matters when an issue at one location is the same root cause showing up later somewhere else.
Does Mako handle compliance work for Austin state-agency or state-contractor clients?
Yes. Vendor compliance frameworks for state-agency contractors, encrypted communications and document portals, multi-state data-handling rules, and the ongoing audit posture these clients live with. We're set up for the regulated work — HIPAA, GLBA, CMMC, ITAR, SOC 2 — that overlaps both with Austin's state-government tier and with the broader corporate market.
What types of Austin businesses fit Mako's profile?
Multi-location operators with a Texas-wide footprint. Compliance-heavy professional services where unifying IT under one Houston-anchored vendor saves the kind of two-vendor coordination that compounds across years. Energy services and consulting firms with offices in Austin + Houston. Less of a fit: single-site Austin tech startups served well by the dense local MSP market, and businesses that want a daily on-site presence in Austin specifically.
Will I get the same engineers each time, or a queue rotation?
Named engineers, not a queue. Same model as our Houston-area clients — your account engineer learns your environment and stays with it. Help-desk tickets are answered by humans who know the account; escalations route to engineers who've been on your environment before. Quarterly business reviews are with the same person each quarter so the conversation builds across years instead of resetting.
Ready to talk, Austin?
Twenty minutes with a real person. No pressure.