Why Mako
Why clients stay for a decade.
Every Houston MSP will tell you they care. Here’s how we prove it — and how we filter out the buyers we’re not the right fit for.
The stat most MSPs won’t publish
10+ years
Our average client tenure. The MSP industry average is 3 to 5. Most providers don’t publish this number because it tells you everything you need to know about how they treat clients.
What’s different
Eight things most MSPs can’t claim.
01
We work inside a real data center
Our offices are located inside the Westland Bunker — a Tier III facility in Montgomery, TX — and we operate out of it every day. Most MSPs have never set foot in the data center they resell from. Our engineers can walk to your hardware when something needs hands on it.
02
10+ year average client tenure
Industry average is 3 to 5. Our average is over 10. Clients don't leave because we don't give them a reason to. Fit over size — ten good relationships beat one difficult logo.
03
Every engineer carries a TWIC® credential
Transportation Worker Identification Credential — TSA-issued, required for contractor access at many chemical plants, refineries, port terminals, and regulated industrial sites along the Houston Ship Channel. Our engineers clear the federal background check those facilities require, so we can be on-site fast instead of starting contractor vetting from scratch. Most MSPs' techs can't.
04
We pick up the phone
No bots. No chat-to-ticket-to-assignment-to-callback. Real people answer. Real people come on-site. Your senior techs are names, not tier-1 caller IDs.
05
Compliance-heavy by default
SOC 2, HIPAA, CMMC. Our infrastructure and processes are built around buyers who have to pass audits. If you don't, we work around your constraints. If you do, we've done it before.
06
Local and accountable
Montgomery, TX headquarters. Houston and Woodlands-metro boots on the ground. If you want on-site, we show up. No outsourced callers, no offshore tier-1, no surprise subcontractors.
07
Transparent contracts and billing
Fixed monthly number. No surprise invoices. Contract terms run 1, 2, or 3 years — tied to the vendor discounts we pass through to you. At renewal, our clients choose to stay.
08
Honest fit-first sales
If we're not the right fit for your business, we'll tell you. We say no to prospects we shouldn't sell to. We'd rather lose the deal than oversell a relationship that ends in six months.
Our one rule
We treat clients like neighbors.
Our longest-tenured clients aren’t our biggest — they’re the ones who value a real partnership. None of our clients are treated like a number. If we’re not the right fit, we’ll tell you.
What you won’t get
The stuff other MSPs do that makes you hate MSPs.
- ✕
Ticket-hiding — you'll never be told a real person isn't available.
- ✕
Geek speak — no jargon, no condescension, no unnecessary complexity in explanations.
- ✕
Pass-the-buck — we don't blame your vendor, your ISP, or Microsoft. We fix it.
- ✕
Surprise invoices — our monthly number is our monthly number.
- ✕
Revolving-door sales calls — our reps don't leave every 18 months to chase the next gig.
Ready for an IT partner that sticks?
Let’s talk. Twenty minutes, real conversation, no pitch deck.