Services / Managed IT Services
Managed IT Services
Keep the lights on — without the ticket-system runaround.
Day-to-day IT support, 24/7 monitoring, and help desk for Houston businesses. Your people get a real person, fast, every time — plus a self-serve portal to open and track tickets anytime.
Who this is for
Houston-area businesses that want their IT to quietly work — without babysitting, without surprise invoices, and without a revolving door of call-center techs.
What’s included
The full picture.
| Service | What’s included | Benefit |
|---|---|---|
| Comprehensive IT Support | User support, workstation management, software and hardware troubleshooting, onboarding/offboarding | Your people can work without tech slowing them down |
| Proactive Monitoring & Maintenance | 24/7 system monitoring, patching, predictive maintenance, performance tracking | Problems get caught before they become outages |
| Help Desk | Real humans on the phone, escalation by a named senior tech, same-business-day SLA | You talk to someone who knows your setup, not a ticket router |
| Self-Serve Client Portal | Desk365 portal — open tickets, track status, view history, collaborate on updates 24/7 from any device | Your people don't have to wait until business hours to log an issue or get an update |
| Vendor Management | Single point of contact for ISP, software vendors, hardware resellers, SaaS providers | You stop being the middleman on every tech vendor call |
| Mobile Device Management | MDM enrollment, policy enforcement, remote wipe, app deployment | Phones and tablets get the same security posture as workstations |
| Co-Managed IT | Partnership with your internal IT team — we handle what they choose not to | You keep your in-house expertise and get depth on the hard stuff |
The details
What each piece actually looks like.
Comprehensive IT Support
Day-to-day IT that just works — from onboarding a new hire to fixing the printer that nobody else wants to touch.
Your people call. A real Mako tech answers. The ticket gets worked until it's closed. That's the whole model. We handle workstations, servers, printers, mobile devices, and whatever line-of-business apps your team depends on — from QuickBooks to your specialty vertical platform.
Full details →Proactive Monitoring & Maintenance
We catch problems before your team does — and fix them before they become downtime.
Every Mako-managed endpoint, server, and critical network device sits under 24/7 monitoring. Disk failing? We know before it fails. Patch that didn't apply? We catch it in the next cycle. Your environment drifts out of a known-good state? We bring it back.
Full details →Help Desk
You call. A real person answers. No bots, no tier-1 script, no callback promises that get forgotten.
The help desk is where most MSPs lose their clients. Ours is where we win ours. Your people reach a Mako tech who knows your setup, speaks plain English, and fixes the thing — or escalates it to a named senior engineer if it needs depth.
Full details →Related case study
Professional Services
Davis Investigation Services
FCRA-compliant infrastructure serving Fortune 500 and 100+ government clients.
Background check and investigative firm in Conroe, TX — built on strict FCRA, EEOC, and DOT compliance. Mako's job: keep the platform encrypted, audited, and always available.
How switching works
Four steps. No disruption.
The #1 reason businesses stay with a bad MSP is the fear of switching. Here’s how we make that fear unfounded.
01
Discovery
We learn your environment, your people, and your real pain points. No sales-team script — actual technical conversation.
02
Plan
We audit and deliver a written plan — what stays, what gets replaced, what gets hardened, what the monthly number looks like. No surprises.
03
Transition
We take over day-to-day without disrupting your work. Your current provider's runbook, your access, your vendor relationships — we document every piece before anything changes hands.
04
Running
Proactive support, 24/7 monitoring, quarterly strategy reviews. Your people call, a real person answers. Typically 2–4 weeks from signed agreement to fully operational.
Typical timeline from signed agreement to fully operational: 2–4 weeks. We document everything so if you ever leave, the next provider picks up without starting over.
FAQ
Managed IT Services — common questions.
What's actually included in a Managed IT agreement?+
A monthly fixed fee covers unlimited support, monitoring, maintenance, help desk, and vendor management for the devices and users we manage. Hardware purchases, projects, and anything outside the scope are quoted separately so you always see what you're paying for.
How is Mako different from a big national MSP?+
We don't use tier-1 call-center escalation routing. When you call, you reach a Mako tech who knows your environment. Our clients stay 10+ years on average — industry average is 3 to 5. The difference is mostly how we treat the day-to-day, not the service list.
Do you require a long contract?+
Standard agreements are 1, 2, or 3 years with no mid-term exit. The reason is boring and honest: most of your monthly cost is vendor pass-through (EDR/MXDR, SIEM, backup, email security, M365, connectivity), and we sign term deals with those vendors to lock in pricing. The longer your commitment, the better the bulk rate we can pass through. We don't use multi-year terms as a retention gimmick, and there are no auto-renewing 5-year evergreen clauses buried in the fine print. Everything is in writing before you sign.
Can you work with our existing IT person?+
Yes — that's Co-Managed IT. Your internal person stays in charge of what they know; we backstop them on the hard stuff (security, infrastructure, compliance, after-hours coverage).
How does onboarding work?+
Four steps: Discovery, Plan, Transition, Running. Typically 2-4 weeks from signed agreement to fully operational. We document everything so if you ever switch away, the next provider can pick up without starting over.
Want to talk through managed it services?
Real person, real conversation, no pressure.