Services / Managed IT Services / Comprehensive IT Support
Comprehensive IT Support
Day-to-day IT that just works — from onboarding a new hire to fixing the printer that nobody else wants to touch.
Your people call. A real Mako tech answers. The ticket gets worked until it's closed. That's the whole model. We handle workstations, servers, printers, mobile devices, and whatever line-of-business apps your team depends on — from QuickBooks to your specialty vertical platform.
What’s included
The specifics.
- ✓Workstation and laptop support (Windows, macOS)
- ✓Server management and patching
- ✓Printer, peripheral, and network device troubleshooting
- ✓User onboarding and offboarding (provisioning, access, offramp)
- ✓Microsoft 365 administration
- ✓Line-of-business application support
- ✓On-site visits when remote can't do it
Who needs this
Any Mako-managed business — this is the foundation layer everything else rides on. Typical fit: 10-300 employees, mixed Windows environments, compliance-aware.
FAQ
Comprehensive IT Support — common questions.
Is support really 24/7?+
Our monitoring is 24/7. Our human support for non-emergency tickets runs business hours, with after-hours response for critical issues. We're honest about that — some MSPs advertise 24/7 and answer with a script.
Do you support Macs?+
Yes. We support mixed Windows/macOS environments. If your shop is mostly macOS, say so up front — we'll tell you honestly whether we're the right fit.
What happens when a ticket stalls?+
It gets escalated to a named senior tech. You'll know who owns your ticket. If you think something's stuck, call us — we don't hide behind the queue.
Questions about comprehensive it support?
Twenty minutes, real conversation, no pressure.