Services
One accountable team. Six service pillars.
The day-to-day. The security. The strategy. The infrastructure. The AI rollouts. And the website itself. You get one monthly number, one team, one call.
Managed IT Services
Keep the lights on — without the ticket-system runaround.
Day-to-day IT support, 24/7 monitoring, and help desk for Houston businesses. Your people get a real person, fast, every time — plus a self-serve portal to open and track tickets anytime.
- · Comprehensive IT Support
- · 24/7 Proactive Monitoring & Maintenance
- · Help Desk (real-person answer, same-day SLA)
- · Self-Serve Client Portal (open & track tickets)
- · Vendor Management
- · Mobile Device Management
- · Co-Managed IT
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Cybersecurity & Compliance
Defense-in-depth built around your actual risk — not checkbox security.
24/7 monitored security stack — EDR / MXDR / SIEM / SASE — plus dark web monitoring, phishing simulations and security awareness training, risk reviews, HIPAA / SOC 2 / CMMC readiness, and backup and continuity. The compliance-heavy stuff, done right.
- · EDR / MXDR / SIEM / SASE (24/7 monitored)
- · Dark Web Monitoring
- · Phishing Simulations & Security Awareness Training
- · Risk Review & Security Audit
- · Endpoint & Network Security
- · Email & Spam Protection
- · Backup & Disaster Recovery
- · Business Continuity Planning
- · SOC 2 / HIPAA / CMMC Readiness
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Strategic IT
Technology roadmaps that align to your business, not a vendor's upsell.
vCIO guidance, consulting, cloud migration, Microsoft 365, office moves and wiring. Planning that makes IT budget-predictable and growth-ready.
- · vCIO Services
- · IT Consulting & Roadmapping
- · Cloud Migration & Strategy
- · Microsoft 365
- · Office Moves & Wiring
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Infrastructure & The Bunker
Colocation in a Tier III data center we work inside of.
Our offices are located inside the Westland Bunker — a real Tier III data center — and we work out of it every day. Your hardware lives in the same building as our engineers. Direct physical access, no third-party remote-hands tickets, no reseller stack.
- · Colocation in the Westland Bunker
- · Hosted Solutions
- · Cloud Services
- · VoIP & Unified Communications
- · AI Voice (auto-attendants, transcription, routing)
- · Dedicated Internet & Fiber
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AI Services
The grown-up answer to “should we be using AI?”
Every major AI platform — Microsoft Copilot, ChatGPT Enterprise, Claude for Work, Gemini, and the specialized vertical tools — plus the governance, policy, and training that keep your people safe while they use it. We're tool-agnostic; we recommend whatever actually fits your workflow and compliance posture.
- · AI Readiness Assessment
- · AI Platform Deployment
- · AI Security & Governance
- · Shadow AI Discovery
- · AI Acceptable Use Policy
- · Employee AI Training
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Web Design & Development
Built and maintained by the same team that runs your IT.
Mako Studio — our in-house web design and development team — designs, builds, and maintains client websites. Next.js, Tailwind, Vercel, Cloudflare. AI-native where it helps, simple where it doesn't. Your MSP already knows your brand, your data, and your compliance posture — let us own the website too.
- · Custom Website Design & Development
- · Website Redesign & Migration
- · Hosting, Maintenance & Security
- · AI-Native Websites (chat, search, content)
- · SEO, Analytics & Performance
- · Integrations (CRM, forms, booking, e-commerce)
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How switching works
Four steps. No disruption.
The #1 reason businesses stay with a bad MSP is the fear of switching. Here’s how we make that fear unfounded.
01
Discovery
We learn your environment, your people, and your real pain points. No sales-team script — actual technical conversation.
02
Plan
We audit and deliver a written plan — what stays, what gets replaced, what gets hardened, what the monthly number looks like. No surprises.
03
Transition
We take over day-to-day without disrupting your work. Your current provider's runbook, your access, your vendor relationships — we document every piece before anything changes hands.
04
Running
Proactive support, 24/7 monitoring, quarterly strategy reviews. Your people call, a real person answers. Typically 2–4 weeks from signed agreement to fully operational.
Typical timeline from signed agreement to fully operational: 2–4 weeks. We document everything so if you ever leave, the next provider picks up without starting over.
Not sure which pillar you need?
That’s fine. Tell us what’s broken, and we’ll recommend the right starting point.