Services / Managed IT Services / Proactive Monitoring & Maintenance
Proactive Monitoring & Maintenance
We catch problems before your team does — and fix them before they become downtime.
Every Mako-managed endpoint, server, and critical network device sits under 24/7 monitoring. Disk failing? We know before it fails. Patch that didn't apply? We catch it in the next cycle. Your environment drifts out of a known-good state? We bring it back.
What’s included
The specifics.
- ✓24/7 monitoring of workstations, servers, and network devices
- ✓Automated patch management (OS, apps, firmware)
- ✓Alerting on performance, disk, memory, and security events
- ✓Monthly maintenance windows with reports
- ✓Anomaly detection tuned for your environment
- ✓Quarterly health reviews
Who needs this
Baseline for any Mako-managed business. Critical for compliance-driven shops (SOC 2, HIPAA) that need documentable uptime and patch compliance.
FAQ
Proactive Monitoring & Maintenance — common questions.
What does monitoring actually cover?
Workstations, servers, firewalls, switches, wireless controllers, and cloud services (Microsoft 365, Azure, AWS) where applicable. We tune the alert thresholds to your environment so you're not getting false-positive noise.
How do I know you're actually watching?
Monthly reports with patch compliance, uptime stats, ticket volume, and anomalies caught. We show the work.
Questions about proactive monitoring & maintenance?
Twenty minutes, real conversation, no pressure.