Services / Managed IT Services / Proactive Monitoring & Maintenance
Proactive Monitoring & Maintenance
We catch problems before your team does — and fix them before they become downtime.
Every Mako-managed endpoint, server, and critical network device sits under 24/7 monitoring. Disk failing? We know before it fails. Patch that didn't apply? We catch it in the next cycle. Your environment drifts out of a known-good state? We bring it back.
What’s included
The specifics.
- ✓24/7 monitoring of workstations, servers, and network devices
- ✓Automated patch management (OS, apps, firmware)
- ✓Alerting on performance, disk, memory, and security events
- ✓Monthly maintenance windows with reports
- ✓Anomaly detection tuned for your environment
- ✓Quarterly health reviews
Who needs this
Baseline for any Mako-managed business. Critical for compliance-driven shops (SOC 2, HIPAA) that need documentable uptime and patch compliance.
FAQ
Proactive Monitoring & Maintenance — common questions.
What does monitoring actually cover?+
Workstations, servers, firewalls, switches, wireless controllers, and cloud services (Microsoft 365, Azure, AWS) where applicable. We tune the alert thresholds to your environment so you're not getting false-positive noise.
How do I know you're actually watching?+
Monthly reports with patch compliance, uptime stats, ticket volume, and anomalies caught. We show the work.
Questions about proactive monitoring & maintenance?
Twenty minutes, real conversation, no pressure.