Services / Infrastructure & The Bunker / VoIP, AI Voice & Connectivity
VoIP, AI Voice & Connectivity
Any VoIP platform, AI voice assistants, dedicated fiber, SD-WAN — brokered and managed under one roof.
Houston VoIP and AI voice brokered through Sandler Partners — any major platform (Teams Phone, Zoom Phone, RingCentral, 8x8, Nextiva, Dialpad AI, Vonage, vertical-specific UCaaS), AI-powered voice add-ons, and dedicated fiber or SD-WAN from every carrier in the market. You don't get pushed onto whatever we resell the most of — we shop the catalog, compare SLAs and contracts, and recommend what actually fits your business. Install, porting, integration, and ongoing support stay with Mako.
What’s included
The specifics.
- ✓Traditional VoIP — Hosted PBX, SIP trunking, Teams Phone, Zoom Phone, RingCentral, 8x8, Nextiva
- ✓AI Voice — natural-language auto-attendants, call transcription & summaries, AI routing / intent detection, sentiment + compliance scanning
- ✓HIPAA-compliant voice agents for clinics (intake, scheduling, appointment reminders)
- ✓Call analytics, recording, and compliance archival
- ✓Dedicated Internet Access (DIA) / fiber — procured and negotiated via Sandler
- ✓SD-WAN, cellular failover, and redundant-circuit design
- ✓Number porting, install coordination, carrier escalation
- ✓Integration with Microsoft 365, your CRM, and line-of-business apps
Who needs this
Any business tired of being quoted a phone system because that's what their MSP happens to resell. Especially valuable for healthcare practices (HIPAA voice intake), CPA firms (tax-season surge capacity), law firms (secure matter-note transcription), construction (field-friendly mobile integration), and industrial clients (shop-floor + office + field integration).
FAQ
VoIP, AI Voice & Connectivity — common questions.
Which VoIP platform do you recommend?
It depends on your stack and workflow. Teams Phone is usually the easiest fit for M365-heavy shops. RingCentral and 8x8 are strong for call-center / surge use cases. Zoom Phone is natural if Zoom is already where meetings live. Nextiva is a good value-tier fit for small offices. Dialpad AI is strong if AI voice analytics are the priority. Because we're a Sandler broker, we're not captive to any single answer — we match you to the platform, not the platform to you.
What's 'AI Voice' actually deliver in practice?
Three things clients notice fastest: (1) natural-language auto-attendants so callers speak their request instead of navigating a phone tree; (2) call transcription + AI summaries dropped into Teams or email so meetings and client calls become searchable; (3) AI-assisted routing that identifies intent (new patient, billing question, urgent issue) and sends the call to the right person on the first try. For clinics specifically, HIPAA-safe voice agents for intake and scheduling are a real labor saver.
Can you help us negotiate a new fiber / internet contract?
Yes — this is one of the bigger wins clients get from working with us. As a Sandler Partners broker, we run the RFQ across all the regional carriers, compare pricing, SLAs, and contract terms side-by-side, and handle the install coordination. The price you pay is the same as going direct — the brokerage is paid by the carrier — but you get advocacy and a single point of escalation if something goes wrong.
Do we have to use Mako as our MSP to use your VoIP / connectivity services?
No. We broker telecom and AI voice for non-Mako-managed clients too. That said, the best experience is when both are under one roof — your phone issues don't become a blame game between your MSP and your VoIP vendor because we're both.
What about call compliance and recording for regulated industries?
Built in. For healthcare, we design voice flows that don't capture PHI at the voice-agent layer. For legal and financial, we offer encrypted call recording with retention tuned to your compliance regime (HIPAA, GLBA, SOC 2, state-bar ethics).
Questions about voip, ai voice & connectivity?
Twenty minutes, real conversation, no pressure.