Services / Infrastructure & The Bunker / VoIP, AI Voice & Connectivity
VoIP, AI Voice & Connectivity
Any VoIP platform, AI voice assistants, dedicated fiber, SD-WAN — brokered and managed under one roof.
Houston VoIP and AI voice brokered through Sandler Partners — any major platform (Teams Phone, Zoom Phone, RingCentral, 8x8, Nextiva, Dialpad AI, Vonage, vertical-specific UCaaS), AI-powered voice add-ons, and dedicated fiber or SD-WAN from every carrier in the market. You don't get pushed onto whatever we resell the most of — we shop the catalog, compare SLAs and contracts, and recommend what actually fits your business. Install, porting, integration, and ongoing support stay with Mako.
What’s included
The specifics.
- ✓Traditional VoIP — Hosted PBX, SIP trunking, Teams Phone, Zoom Phone, RingCentral, 8x8, Nextiva
- ✓AI Voice — natural-language auto-attendants, call transcription & summaries, AI routing / intent detection, sentiment + compliance scanning
- ✓HIPAA-compliant voice agents for clinics (intake, scheduling, appointment reminders)
- ✓Call analytics, recording, and compliance archival
- ✓Dedicated Internet Access (DIA) / fiber — procured and negotiated via Sandler
- ✓SD-WAN, cellular failover, and redundant-circuit design
- ✓Number porting, install coordination, carrier escalation
- ✓Integration with Microsoft 365, your CRM, and line-of-business apps
Who needs this
Any business tired of being quoted a phone system because that's what their MSP happens to resell. Especially valuable for healthcare practices (HIPAA voice intake), CPA firms (tax-season surge capacity), law firms (secure matter-note transcription), construction (field-friendly mobile integration), and industrial clients (shop-floor + office + field integration).
FAQ
VoIP, AI Voice & Connectivity — common questions.
Which VoIP platform do you recommend?+
It depends on your stack and workflow. Teams Phone is usually the easiest fit for M365-heavy shops. RingCentral and 8x8 are strong for call-center / surge use cases. Zoom Phone is natural if Zoom is already where meetings live. Nextiva is a good value-tier fit for small offices. Dialpad AI is strong if AI voice analytics are the priority. Because we're a Sandler broker, we're not captive to any single answer — we match you to the platform, not the platform to you.
What's 'AI Voice' actually deliver in practice?+
Three things clients notice fastest: (1) natural-language auto-attendants so callers speak their request instead of navigating a phone tree; (2) call transcription + AI summaries dropped into Teams or email so meetings and client calls become searchable; (3) AI-assisted routing that identifies intent (new patient, billing question, urgent issue) and sends the call to the right person on the first try. For clinics specifically, HIPAA-safe voice agents for intake and scheduling are a real labor saver.
Can you help us negotiate a new fiber / internet contract?+
Yes — this is one of the bigger wins clients get from working with us. As a Sandler Partners broker, we run the RFQ across all the regional carriers, compare pricing, SLAs, and contract terms side-by-side, and handle the install coordination. The price you pay is the same as going direct — the brokerage is paid by the carrier — but you get advocacy and a single point of escalation if something goes wrong.
Do we have to use Mako as our MSP to use your VoIP / connectivity services?+
No. We broker telecom and AI voice for non-Mako-managed clients too. That said, the best experience is when both are under one roof — your phone issues don't become a blame game between your MSP and your VoIP vendor because we're both.
What about call compliance and recording for regulated industries?+
Built in. For healthcare, we design voice flows that don't capture PHI at the voice-agent layer. For legal and financial, we offer encrypted call recording with retention tuned to your compliance regime (HIPAA, GLBA, SOC 2, state-bar ethics).
Questions about voip, ai voice & connectivity?
Twenty minutes, real conversation, no pressure.